IT Support Technician Vacancy-Job Ref: BJHNPLAN/0306/2025814

IT Support Technician Vacancy-Job Ref: BJHNPLAN/0306/2025814

Tegucigalpa (Honduras)

The Organization

Plan International is an independent humanitarian and children’s rights organization committed to ensuring that children, adolescents, and young people live free from poverty, violence, and injustice.

We actively unite children, adolescents, young people, communities, and others who share our mission to achieve positive and lasting change in the lives of children and young people. We support children, adolescents, and young people to acquire the skills, knowledge, and confidence they need to demand their rights to a full life, today and in the future. We focus on girls and women, who are most often left behind. We have been building powerful partnerships for children for over 85 years, and now Plan International is seeking dedicated Case Managers to provide high-quality case management services to vulnerable children and survivors of gender-based violence (GBV). These roles are crucial to responding to the protection and human mobility crisis in Honduras. The goal is to offer support in line with the Minimum Standards for Child Protection in Humanitarian Action and other relevant guidelines. The movement of people along long and unfamiliar routes; through irregular passages, with implications of living outdoors and eating scarce food, without monetary resources, with different customs, in conditions of irregular migration, exacerbate the risk that people face violations of their human rights.Purpose

As a member of the IT shared services team for Central America, he is responsible for providing technical support to users and managing the maintenance of local networks and technological infrastructure according to regional strategy and operational plans.

General responsibilities

Planning, processes and governance

Contribute to the development of the department’s strategic planning.
Contribute to the development of annual technology operational plans.
Contribute to the development of information and technology processes, suggesting improvements and training users as appropriate.
Understand information and technology policies and ensure compliance as appropriate
Support the planning and development of internal audits
Contribute to a culture of organizational risk identification and reduction
Contribute to ensuring compliance with actions resulting from audits of the administrative area
Equipment and Infrastructure (hardware)

Control detailed inventory of hardware infrastructure
Control the useful life of IT equipment (optimize use and plan replacement)
Ensure that computer equipment meets the specifications indicated for its acquisition
Plan and perform preventive technical maintenance of all computer equipment
Install the computer equipment
Coordinate necessary facilities (electrical, physical, computer centers) for the installation of computer equipment
Train users on the proper use and handling of installed computer equipment.
Configuration and maintenance of applications (software)

Keep an inventory of the software (programs) installed in the Institution
Train users on the proper use and handling of installed software.
User management (creation and maintenance)
Install software used, ensuring that the required licenses are available and that they are updated periodically.
Set up automated configurations for backup processes
Support the identification of systems management tools (programming languages ​​and database management systems) for process compliance.
Security

Contribute to the development of the Security Plan and implement it
Contribute to the development and establishment of appropriate processes for the security of programs and databases
Guarantee the confidentiality, availability, and integrity of the information
Ensure compliance with security policy through the development, maintenance, and implementation of a country-specific security plan.

Maintain user and system access keys for Company users
Ensure that safety issues are considered when selecting contractors.
Monitor the implementation and use of information security mechanisms on a daily basis
Support investigations into computer security incidents

Contribute to the development of the technological solutions development plan in accordance with the IT strategy
Support in establishing a successful project design, development and implementation process through the IT component
Contribute ideas for digital solutions to streamline processes.
Contribute to documentation: guides, instructions, systems manuals and/or IT processes
Train end users in the use of the developed technological solutions
Responsibility in emergency situations:

Provide the required support for emergency response actions, in accordance with established plans, established ICT protocols, and compliance reports.
Child Protection and Gender

Ensure that Plan International’s global policies on Safeguarding Children and Young People and Gender Equality and Inclusion are fully integrated in accordance with the policy principles and requirements, including the relevant Implementation Standards and Guidelines as appropriate to their area of ​​responsibility.

This includes, but is not limited to, ensuring that staff and partners are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of ​​work, and that concerns are reported and managed in accordance with appropriate procedures.
Key Relationships: InternalInformation and technology personnel.
Project-related personnel.
General users with access to systems and use of computing.
External

Partners or other organizations with which Plan International implements projects
Knowledge, skills, behaviors, and experience required to achieve the objectives of the position:Fundamental Requirements:

Advanced studies in Computer Science or related areas
3 years of experience in similar positions.
Experience in managing and implementing information systems and support technologies with user interaction.

Ability to streamline project lifecycles with information technology elements, systems, and databases.
Experience in computer technical support, both software on Windows operating systems and hardware.
Knowledge of programming languages ​​for both web and desktop applications.
Desirable Requirements

Demonstrated ability and experience in LAN and telecommunications networks, SQL Server, and email server administration.
Experience in Microsoft server administration.
Position-specific skillsOrganization and Planning, including remote work
Ability to analyze and synthesize
Ability to work under pressure
Problem solving and negotiation
Organizational understanding
Good communication, assertiveness in verbal and written form
Flexibility
Initiative and negotiation skills
Customer service orientation
Teamwork
Work Environment:The organization ensures an office environment that meets hygiene and safety standards.
30% of your annual time will be spent traveling to support program units as needed.
Level of contact with children:

Contact Level: Low, no contact or interaction whatsoever.
Job Location: Tegucigalpa

Job Type: IT Technician

Reports to: Subregional Coordinator for Infrastructure, Communications and Technical SupportDeadline/Closing Date: June 9, 2025

Plan International ValuesWe work to achieve lasting changes

We seek a significant and lasting impact on the lives of children and young people, ensuring equality for girls in particular. Our challenge is to remain bold, courageous, receptive, determined, and innovative. We are open and accountable. We create an environment of trust inside and outside the organization through inclusion, honesty, and transparency. We take responsibility for the decisions we make and our impact on others, and we deliver on our commitments.Together we do it well

Our success lies in working effectively with others, both inside and outside the organization, including our funders and donors. We actively support our organization’s members and help them achieve their goals. At Plan International, we come together to create and deliver solutions for our teams, children, young people, communities, and partners.We are inclusive and empowering

We respect all people, value differences, and reject inequality in our programs and workplaces. We support children and young people to grow their confidence and transform their lives. We empower our employees to achieve their full potential. Early application is recommended, as we will review applications during the advertising period and reserve the right to close the advertisement early.In accordance with Plan International’s “Safeguarding Children” and “Young People” policies, a series of pre-employment checks will be conducted.

As a child-focused international community development organization, Plan International is fully committed to promoting the realization of children’s rights, including their right to protection from violence and abuse. This means we have particular responsibilities toward the children we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organization, do everything possible to keep children safe. We must not contribute in any way to harming or putting children at risk.

Plan International operates an equal opportunity policy and actively encourages diversity, welcoming applications from all areas of the international community.
Tags
SQL Server
Skills
Computing
Windows
SQL Server
Microsoft Server
LAN

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